DCSIMG

How good are your local healthcare services?

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editorial image

There’s a chance to have your say on the quality of local healthcare services at a public consultation event in Buckingham tomorrow, Wednesday.

Bucks Healthcare NHS Trust has been running a series of public conversations across the county about its hospital and community healthcare services, called the Big Conversation.

And the last meeting in the series takes place at Buckingham Community Centre from 2pm to 4.30pm on Wednesday, February 5.

Sadly, the Advertiser was not sent information about this event until after we had gone to press last Thursday evening.

And we have been informed the press are not invited to attend.

The event is billed as an opportunity to hear how the NHS trust is improving the quality of care and share your views on what else it could do to improve the patient experience.

Local people are being asked about their personal experiences of being treated or cared for by Bucks Healthcare NHS Trust.

Prof Lynne Swiatczak, the trust’s chief nurse and director of patient care standards, said: “Through our Big Conversation events and feedback online, we’ve heard from many patients and carers who have shared their views and experiences of care in Bucks.

“We heard how many people felt they received good clinical care but they felt we needed to make improvements to our administrative processes.

“Some patients were disappointed that sometimes our support staff’s approach was less welcoming.

“As a result, we are now looking at piloting training for our reception and administrative staff so that all aspects of care are truly patient centred, from the moment each patient arrives at hospital.”

To book a place at the Big Conversation, call Dee Irvine 01494 734953 or email dee.irvin@buckshealthcare.nhs.uk

 

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