A Bicester care home for people with learning disabilities has failed an inspection by the Care Quality Commission on five counts.
The Care Quality Commission (CQC) recently published its report, following a routine inspection of services at 4 Piggy Lane over two days in January.
Although inspectors said they “observed many episodes of good, personalised care and warm interactions by the care staff”, staff said they could not always deliver a high standard of care because of longstanding staffing problems.
Staff said they had far too much to do and this sometimes compromised safety.
One member of staff told inspectors:“It is so unsafe here at times, you have no idea. It is simply not possible to give the care we would like all the time – we work miracles as it is.”
After checking staff rotas for the previous three months and the month ahead, inspectors concluded: “There were dates where staffing was either inadequate for the requirements of the people who lived there or inappropriate for the continuing wellbeing of the staff.”
The report also found record keeping at the home was inadequate.
The CQC said action was needed on four issues – the care and welfare of residents, safeguarding residents from abuse, staffing and records.
Enforcement action has been taken over the home’s quality checking systems.
Director of social care for service provider Southern Health NHS Foundation Trust, Phil Aubrey-Harris, said: “Southern Health NHS Foundation Trust finds the outcome of the recent CQC report at 4 Piggy Lane unacceptable.
“We deeply regret that the quality of our social care service was not of the high standard our service users and their families should expect.
“We accept all of the report’s findings and have taken immediate action to address the problems highlighted by the CQC.”