Work to improve customer relations with people with hearing loss has earned one local authority recognition from a national charity.
Bucks County Council has been congratulated by Action on Hearing Loss (formerly RNID) and its Aylesbury-based contact centre has now been awarded the Louder Than Words charter mark.
The council sent 72 workers on a half-day course to improve techniques when dealing with callers with hearing problems.
Steve Bignell, operations manager for customer contact, is calling on other councils to follow suit.
He said: “Staff felt very engaged. The feedback I received from them was probably the best I have ever had after any outsourced training.”